CleanPowerSF and PG&E Will Move Some Residential Customers to a Time-of-Use Rate Plan in July 2021

Imagine if customers can choose their preferred power rate plan at any time. Well, that time is here.

As part of a multi-year, statewide energy policy to create a cleaner energy future for California, the SFPUC’s CleanPowerSF program and Pacific Gas and Electric Company (PG&E) will move approximately 260,000 eligible residential electric customers currently on a tiered rate plan called E-1 to a Time-of-Use (TOU) rate plan in July 2021. On the Time-of-Use (Peak Pricing 4-9 p.m. Every Day) rate plan, when customers use energy is as important as how much they use. Customers are encouraged to shift some energy use to times when rates are lower, demand is lower and renewable resources, like solar and wind power, are most plentiful.

The transition to this Time-of-Use rate plan will occur by geographical region and affect approximately 2.5 million customers in PG&E’s service area in stages through 2022. Customers in San Francisco County will receive a series of notifications by mail starting this month to allow them ample time to make a choice if they prefer another rate plan

CleanPowerSFand PG&E customers who automatically transition to this Time-of-Use rate plan will receive risk-free Bill Protection for the first 12 months. If a customer pays more on the Time-of-Use (Peak Pricing 4-9 p.m. Every Day) rate plan than they would have on their current rate plan, PG&E and CleanPowerSF will automatically credit the customer the difference for the first year.

More About Time-of-Use Rate Plans

Customers on these rate plans can choose to shift and reduce some energy use to lower-cost time periods (19 hours) every day, including weekends and holidays. The hours of 4 to 9 p.m. are higher priced (peak times). All other times are lower priced (off-peak).

Starting in 2018, approximately 150,000 residential customers from across PG&E’s service area representing diversity in climate, household size and energy use were randomly selected as part of the first phase of transitions. Eighty percent of those customers stayed on the new Time-of-Use rate plan for more than a year. PG&E incorporated feedback from this initial group into the plans for the full rollout.

For more information about the transition to Time-of-Use rates and Bill Protection eligibility, customers can visit and To view a customized rate plan comparison, customers can visit their account online at Dedicated rate plan specialists are available at 1-866-743-7945 to answer questions and help customers choose a rate plan.