After spending 21 years with the FBI, Jeff Harp retired in 2015 and began his second career. Harp spent two and a half years in corporate security and then joined the SFPUC as one of the leaders on the Emergency Planning and Security team.

Harp started working at the SFPUC in December 2017 and enjoys utilizing his expertise in security to help make others feel safe. Though a typical day is filled with meetings, answering phone calls, and looking for opportunities to make the SFPUC a safer workplace, he considers SFPUC employees as his customer – to serve them by making it safe for them to come in and serve others.

Harp’s team is not bound by any county border or building. He said they work with multiple law enforcement jurisdictions and build relationships with them to create a better response when the SFPUC needs it. 

“My team’s responsibilities span wide and reach far. Our response is 24/7,” said Harp. “We spend time daily working with our team as far east as Hetch Hetchy, Moccasin and south to Santa Clara.”

Harp considers every emergency event significant, no matter how seemingly small or large. “To me, every person feels their situation warrants my attention,” he said. “I make it a priority to answer every phone call, every email and every SMS message I get. What might seem small to one person, just might be another person’s biggest challenge.” 

Throughout Harp’s law enforcement career, he has found that responsiveness and making people feel like they matter goes a long way. “Sometimes I am overwhelmed with calls and requests, but I am a high energy person willing to go the extra mile to do what I need to in order to make a difference,” he said.